Remboursement & retours
According to the law, you have a deadline of 14 days from the date of reception of your parcel to inform us about your decision to retract, whatever is the motive.
Your article must be returned to us under 14 days from the date you will have informed us about your decision to retract.
Independently of this right to withdraw, if a jewel does not correspond to your expectation, you benefit from our commercial guarantee "Satisfied or your money back"
of 30 days from the date of reception of the product to return it to us with the aim of an exchange or of a refund, it without additional charge.
The right to withdraw and the guarantee "Satisfied or your money back " do not apply to articles engraved or personalized as you requested.
For the exercise of your guarantee "satisfied or your money back" and the right of retraction, you can send us an e-mail, phone us in 0033 (0)9 80 89 05 67 (not surcharged number, rate according to operator),
or write us to GAUTAM BOUDHA STONES – service après-vente - 36 Grande rue de la Croix Rousse – 69004 LYON - France.
Expenses and risks of the transport being chargeable to the sender, we remind you that your articles can have returned to us only by recommended parcel or by sending to value declared within the framework
of the service universal mail, according to the regulations. Only articles returned in mint condition and without having undergone of transformation in a state allowing their resale will be exchanged
or paid off. Damaged or damaged returned articles will not be taken back.
The refund will intervene at the latest 30 days as from the reception of the article, according to the same method of payment as that used for the payment, except agreement of the customer and without additional charges.
The refund or the exchange will be made by GAUTAM BOUDHA STONES after check of the state of the article.
Gift vouchers not constituting monetary values, they can be neither paid off nor exchanged in whole or in part. The amount of the orders having been the object
of a payment in gift vouchers will be carried on the credit of the account of the customer.
In case of retraction within the framework of legal deadline or of the commercial guarantee "Satisfied or your money back", we pay off to you the price of your article. In every case, the fixed participation at the expense
of treatment of the order is not paid off in case of partial return consecutive to an order of several articles.
